SHIPPING CHARGES

We usually dispatch the orders within 2 working days of confirming the order.We ship all our items in tough packaging material. We normally use FedEx or Delhivery for shipping in India and the customers are provided with the tracking ID on dispatch of the order.

SHIPPING TIME

Please allow a standard delivery period of 4-6 working days for your orders to reach you. Tracking ID will be provided once your orders are completed. Delivery will normally be attempted on weekdays, however our customers can contact us at connect@kainaatdesign.com for special instructions regarding delivery.

RETURNS/REFUNDS

We will ensure that the products will reach you after rigorous inspection. However if there is any loss, breakage or defects caused during shipping the same can be informed to us within 48 hours of receipt of the product. We will provide replacement of the product(free of any charges) or refund your payment in case of its unavailability. However this refund will be processed only once we receive the product back at our facility. The buyer will have to return the shipment to our facility at their own expense. If the buyer fails to report damage/defect within 48 hours of receipt, the product shall not be returned/refunded for.